Operations Administrator – Student Accommodation

Operations Administrator – Student Accommodation

A dynamic property management organisation is seeking an experienced Operations Administrator to provide administrative, analytical, and operational support to the Operations Executive and Property Management team.

The successful candidate will play a key role in ensuring that operational information is accurate, timely, and readily available to support effective decision-making and continuous improvement across a student accommodation portfolio.

About the Role

This is a pivotal operations support position encompassing executive administration, operational reporting, KPI management, and compliance coordination across a multi-property student accommodation portfolio. You will be responsible for preparing comprehensive management reports and executive dashboards, maintaining critical operational data in FG Nexus, tracking performance against KPIs, and providing administrative support to ensure the Operations Executive and Property Management team have the insights they need to drive continuous improvement.

Key responsibilities include:

• Providing comprehensive administrative support to the Operations Executive, including diary management, meeting coordination, and preparation of agendas and executive reports
• Preparing weekly operational reports, monthly management reports, and executive dashboards
• Monitoring and reporting on key operational KPIs including resident satisfaction, audit scores, operational readiness, and customer service performance
• Maintaining operational records and portfolio data within FG Nexus, ensuring accuracy and consistency
• Supporting governance and compliance through maintenance of SOPs, operational policies, and compliance records
• Tracking operational readiness activities and supporting student intake and turnover programmes
• Analysing operational information to identify performance trends and opportunities for improvement
• Coordinating project meetings and maintaining project plans and milestones
• Managing operational documentation, including SOPs, policies, building manuals, templates, and training materials
• Identifying and supporting administrative and operational process improvements

Requirements

• Diploma or Bachelor's Degree in Business Administration, Business Management, Operations Management, Property Management, or a related field
• Minimum 3 years' experience in operations administration, business administration, property management administration, or project coordination
• Proven experience preparing management reports and executive dashboards
• Experience working with operational KPIs
• Experience using property management or business systems such as FG Nexus, MRI, MDA, or similar platforms
• Advanced Microsoft Excel skills
• Strong report writing and data analysis capabilities
• Proficiency in PowerPoint and presentation preparation
• Excellent planning, organisational, and time management skills
• Exceptional attention to detail and ability to multitask
• Strong written and verbal communication skills
• Analytical, detail-oriented, and highly organised mindset
• Professional, deadline-driven approach with integrity and discretion
• Solution-focused with the ability to work independently and as part of a team

Advantageous

• Qualification in Business Analysis or Project Management
• Advanced Power BI skills
• Training or experience in data analysis or business intelligence

If you meet the above requirements, please send your CV to alishiacv@surgestaff.co.za

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